Privacy Policy

This Privacy Policy explains how Medfelix ("Medfelix", "we", "us") collects, uses and protects personal data submitted through this website. We are committed to handling your data responsibly and in accordance with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"). This website is an informational and marketing website; it is not the platform through which schools or hospitals manage health records.

1. What data we collect

When you submit our contact form, we collect the personal data you provide, namely: your full name, organisation, role, city, phone number, email address, and the message you write to us. We do not collect health or sensitive personal data through this website.

2. Purpose of collection

We use this data for a single purpose: to respond to your enquiry and communicate with you about the products and services you have asked about. We do not use it for any unrelated purpose without asking you first.

3. Lawful basis

We process this data on the basis of your consent, which you give by ticking the consent checkbox and submitting the form. You may withdraw your consent at any time by contacting us (see section 7); withdrawal does not affect processing carried out before withdrawal.

4. We do not sell or share your data for advertising

We never sell your personal data, and we never share it with third parties for advertising or marketing purposes. We may use trusted service providers (for example, email or hosting providers) strictly to operate this website and respond to you; they are bound to process data only on our instructions.

5. Retention period

We keep your enquiry data only as long as necessary to respond to you and to maintain a reasonable record of our correspondence, ordinarily up to 24 months from your last contact with us, after which it is deleted or anonymised, unless a longer period is required by law.

6. Your rights

Under the DPDP Act, you have the right to request access to the personal data we hold about you, to have it corrected or updated if it is inaccurate, and to request its deletion. You also have the right to nominate another individual to exercise these rights on your behalf. To make a request, email us at support@medfelix.com and we will respond within 15 working days.

7. Grievance contact

If you have any concern or complaint about how your data is handled, please contact our grievance point of contact at support@medfelix.com. We take every grievance seriously and will work to resolve it promptly.

8. Security measures

We apply reasonable technical and organisational safeguards to protect your data, including encryption in transit, access controls limiting who can view enquiry data, and secure storage. No method of transmission or storage is completely secure, but we work continuously to protect your information.

9. Intended for adults

This website is intended for use by adults aged 18 and over, typically school administrators, hospital and clinic staff, and parents. We do not knowingly collect personal data from children through this website. If you believe a child has provided data to us here, please contact us and we will delete it.

10. Cookies and analytics

This website uses only the cookies strictly necessary for it to function. We run no analytics at launch: this site sets no analytics cookies and no advertising cookies, does not profile individual visitors, and uses no third-party advertising or tracking cookies. Because we set no non-essential cookies, this site shows no cookie consent banner. If we ever introduce privacy-respecting analytics in the future, we will update this policy first.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Please review this page periodically.